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FAQ

ABOUT SHIPPING
 1. Where do you ship?
 2. How much do you charge for shipping?
 3. Do I have to pay for Taxes and Customs Duties?
 SHIPPING TIME
 1. How long does it take for delivery?


 HANDLING and TRACKING
 1. How can I check my order status?
 2. I have my tracking number, Where i can track my Order?
 3. Why doesn′t my tracking number work?


 WARRANTY
 1. Are these products authentic?


 OTHERS
 1. How can the prices are far below the market price?
 2. What are the return ,exchange, refund policies?
 3. About cancel the order and refund.
 4. What do you need to get your item?
 5. Are the pictures true or false?
 6. How long does it take for delivery?
 7. How to track your item?
 8. How to contact us?
 9. How to register and pay for your items?
 10. Payment methods:
 11. Is it safe to pay via credit card?


 ABOUT SHIPPING
 1. Where do you ship?

We ship everywhere in the US, UK ,Germany and in all countries inside the European Union. We serve over 50 countries through EMS Worldwide Express.
 


 2. How much do you charge for shipping?

15-20USD. But free shipping on order >99$.
 


 3. Do I have to pay for Taxes and Customs Duties?

NewStyles pays for you in advance almost all customs duties for many destinations in the world. (for example US, UK And Germany) In some cases, depending on the destination and on the items purchased, taxes and duties may be charged to recipient. For additional info feel free to contact with sellsoccershoes@hotmail.com.
 


 SHIPPING TIME
 1. How long does it take for delivery?

As usual,it would take 5-7 business days to arrive at your door.
 What if I don′t get my order in more than 10 days?
 Then, it may mean that there will be a delay with your order. Either we may not have your item in stock or there may be a problem with the information provided by you. In that case, please reach our customer service and check your order with one of our reps.
 


 HANDLING and TRACKING
 1. How can I check my order status?

We will update the tracking number when the packages is shipped.
 
 2. I have my tracking number, Where i can track my Order?

You can track it on http://www.ems.com.cn/english-main.jsp
 
 3. Why doesn′t my tracking number work?

All tracking numbers are activated in 24 hours in the database of the shipping companies. If you are not able to track your order when you get your tracking number, it may be because the delivery company has not processed it inside their database system yet.
 
 WARRANTY
 1. Are these products authentic?

All of our products in Longchamp outlet are from factory directly, authentic quality and original packages. Our products are highly praised by our customers worldwide and largely seize in market of Europe and America, like UK, USA .etc. So you are welcome to our website and pick up your favorites, enjoying your easy and bargain shopping here.
 
 OTHERS
 1. How can the prices are far below the market price?

The answer is that we are offering Procurement Service: to buy on someone's behalf. We have a guarantee on quality; in 10 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and exchanged.
 
 2. What are the return ,exchange, refund policies?

If you are not satisfied with the item, please take a picture of the items first, then send us an email to confirm, in 10 days, you can return the items to us and we will make an exchange after its passing an offical inspection. Of course, we will not accept returns and/or exchanges if there is enough evidence to prove the shoes have been worn outdoors. We also guarantee that our shoes will not be seized by customs. If your item seized by the customs officer, we will replace them for you at once. Refunds are issued in the same form in which the original payment was made and may take up to 7 working days after the reception of goods. Besides, if there is nothing wrong with the quality and the size of our products have sent to you, then you will be in charge of shipping fees for return and the system will also deduct 30% of the payment.
 
 3. About cancel the order and refund.

If you want to cancel your order and refund, we need to deduct 10% of the payments in the amount, because it is the credit card companies′ handling charges from us.
 
 4. What do you need to get your item?

You need to show your identification card to the postman when they send your item to your house.The express company will call you if your address has changed.
 
 5. Are the pictures true or false?

All of the pictures are definitely taken by ourselves,The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your cart.
 
 6. How long does it take for delivery?

Generally, you may receive the item in 7-14 days after you paid for your orders,which are free shipping to any countries in the world.
 
 7. How to track your item?

We will send you your tracking number in 24-36 hours after we receive your payment .You may check your item on the checking web http://www.ems.com.cn/english-main.jsp
 
 8.How to contact us?

We are dedicated to Customer service. To serve our customers efficiently,our friendly and responsible operators can be contacted in different ways.
 Our hours of operation are from 08:00 AM to 05:30 PM (GMT) during the working days(Monday to Saturday for us)for the time being,we will also notify you when our night customer service operates.
 All e-mails received during working hours will reply within the very working day.
 Other e-mails will reply before noon eastern time at the following working day.
 E-mail: sellsoccershoes@hotmail.com.
 
 9. How to register and pay for your items?

(1) You can login our website to purchase online. Click the “register” button, and then you will go into the “create an account page”.
 (2) Fill out some necessary information, such as: name, address, city, zip code,telephone, and the state,etc. After you finish the filling,click the “submit” button to fulfill the registration.
 (3) Click the “continue” button and you will go back the homepage. Select the products you like and press the “Add to cart” button to go to the buying information page.
 (4) Press the “go to checkout” bar and edit shipping address and choice of transport mode (Best way EMS, Free shipping)
 (5) Key in the coupon code and select the payment method.
 (6) Click “continue checkout” to confirm the order. The Web page will link to the “credit card company and the payment” page and you can accomplish the purchase here by selecting the payment method.
 
 10. Payment methods:

You may pay via West Union or the credit card. (Visa & Master)If you pay via Western Union, please give us your MTCN number, the total payment amount, your full name,currency and your country, we will send your item as soon as we accept them.
 
 11. Is it safe to pay via credit card?

The payment conforms to the same principles with paypal. We are equal to a credit card customer, your money will flow into our account and we have no rights to know anything about your card information. So if there are any problems about the payment, you should contact with your credit card company to learn what has happened.
 

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